The policy is designed to aid Marriott International guests at participating Marriott and Renaissance branded properties* who’s reservation and/or stay is impacted (as described below) by a hurricane.** The policy applies to the following two categories of Marriott customers: (i) reservation holders and (ii) guests who are on property at the time of a hurricane. This policy is effective for reservations scheduled to occur between June 1 and November 30 of each year.
In the event that a hurricane impacts a participating Marriott or Renaissance property, guests holding a confirmed reservation with a nonrefundable deposit will receive (i) a full refund of their deposit and (ii) the ability to re-book their reservation for a future date if they are unable to travel to the property where they hold a reservation, due to an airport or property closure caused by a hurricane event at the location of the impacted property. This policy does not apply to delayed or cancelled flights due to severe weather or other conditions for any reason except as identified above.
When a Marriott or Renaissance participating property receives a direct hit*** from a hurricane, guests who are registered on property will receive a certificate for a complimentary 3-night return stay (room and room tax only) to the impacted property. The certificate is nontransferable and has no cash value. It is valid for stays between June 1 and November 30 for two years after the original reservation dates. The certificate is valid subject to availability and other restrictions (as determined in the applicable property management’s discretion). Guests must re-book their return stay through a direct channel (i.e., Marriott.com, GDS, property or reservation center). Airfare and any other travel costs and incidentals are the sole responsibility of the guest.
Group Contract Guests
Qualifying group guests are categorized as follows: (i) the group is registered on property when the property receives a direct hit*** from a hurricane or (ii) the group is unable to travel to the Marriott or Renaissance property where they hold a reservation due to an airport or property closure caused by a hurricane event at the location of the impacted property. In the case of (i) or (ii), the meeting planner/group will be offered a replacement meeting at the same Marriott or Renaissance property within one year of the original reservation dates. In the alternative, the impacted property management may re-book the group’s replacement meeting at another comparable Marriott or Renaissance property. Any replacement meeting is subject to availability and the discretion of the applicable property management.
Further, the replacement meeting will be based on the original group contract terms and conditions, including but not limited to, approximate time of year, meeting room space, food and beverage.
*Participating Caribbean & Mexico Resort Properties:
Aruba Marriott Resort & Stellaris Casino
Renaissance Aruba Resort & Casino
Curacao Marriott Beach Resort & Emerald Casino
Renaissance Curacao Resort & Casino
Frenchman’s Reef & Morning Star Marriott Beach Resort, St. Thomas
St. Kitts Marriott Resort & The Royal Beach Casino
CasaMagna Marriott Cancun Resort
JW Marriott Cancun Resort & Spa
Courtyard by Marriott Cancun Airport
CasaMagna Marriott Puerto Vallarta Resort & Spa
Grand Cayman Marriott Beach Resort
Renaissance Jaragua Hotel & Casino
Courtyard by Marriott Santo Domingo
Courtyard by Marriott Port of Spain, Trinidad and Tobago
Courtyard Isla Verde Beach Resort, San Juan, Puerto Rico
La Concha, A Renaissance Resort, San Juan, Puerto Rico
San Juan Marriott Resort & Stellaris Casino
Courtyard by Marriott San Juan Miramar
Courtyard Aguadilla, Puerto Rico
**For purposes of this policy, a hurricane is typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater. Marriott will rely on the U.S. National Weather Service’s classification of a tropical cyclone as a hurricane.
*** A direct hit is defined by the U.S. National Weather Service’s National Hurricane Center (www.nhc.noaa.gov/aboutgloss.shtml) as: “A close approach of a tropical cyclone to a particular location. For locations on the left-hand side of a tropical cyclone's track (looking in the direction of motion), a direct hit occurs when the cyclone passes to within a distance equal to the cyclone's radius of maximum wind. For locations on the right-hand side of the track, a direct hit occurs when the cyclone passes to within a distance equal to twice the radius of maximum wind.”